Frequently Asked Questions

Answers to Your Questions about the Alliance HealthCard Membership Programs:

I don't understand some of the information and instructions here. What should I do?
Don't worry. We know that having access to many different healthcare services and providers also means having to deal with different processes, which can be confusing. We've set up a Customer Service line staffed by representatives who can help you with any questions you may have. To reach a representative, just call 1-888-616-2273 toll free and you'll get the help you need immediately.

Who is covered by my Alliance HealthCard membership?
The program covers you and your immediate family members living in your household. Simply add that person as a dependent by calling 1-888-616-2273. You will be mailed only one (1) card per membership.

I have insurance for my prescriptions. Can I still use the Membership Card?
Well, maybe. The program will not give you a discount on your co-payments, because this is not insurance. The program only discounts the retail price of prescriptions. So it depends on whether or not your current insurance plan covers the particular prescription drug you need. If not, then certainly you should present the Alliance HealthCard Membership Card and receive the discount to which you are entitled.

Is the Alliance HealthCard program an insurance plan?
No. With the program you are entitled to pre-negotiated discounts with a variety of providers. There are no forms to complete and no exclusions for pre-existing conditions. You simply pay for the services you receive - often at a substantial discount.

How often can I use the service of a provider?
As often as you wish. With the program you enjoy unlimited access to the services and providers in our network, and we encourage you to use them as often as necessary.

What if a provider I currently use isn't in the network?
We have been very selective in building our networks. But we also know there are many qualified providers whom we have not yet contacted, and we appreciate referrals from members like you. To refer a provider to the Alliance HealthCard Membership program, call Customer Service at 1-888-616-2273 and give us the name and address. We will then extend an invitation for that provider to join our network.

Does my membership entitle me to the lowest prices?
Our providers have extended the best discounts in the healthcare markets to our members. However, many of our retail providers may run specials from time to time that are lower than the program rates. To ensure you're getting the best prices, please ask if any specials are offered. Our providers will be glad to give you the lower price.

What should I do if I lose my membership card?
Your Alliance HealthCard Membership card is valuable, and should be kept in a secure place. Should you ever lose or misplace a card and need a replacement, call Customer Service toll free 1-888-616-2273